FAQ's
Welcome to our FAQ, we are so happy to have you here and as a customer.
We have tried to answer the most common questions.
Common Questions
Below are answers to some of our most frequently asked questions.
Are plugs and tunnels sold in pairs or individually?
All of our plugs and tunnels are sold as pairs.
What types of jewelry do you sell?
We specialize in high-quality body jewelry, including septum clickers, plugs and tunnels for stretched ears, rings, and other alternative accessories.
Everything we sell is carefully curated for those who celebrate alternative style and culture.
What materials are your products made of?
The vast majority of products in our store are made from 316L Stainless Steel. We also use Titanium, 925 Sterling Silver and Gold.
How do i know which size I need?
Please check out our guide to measuring your piercings here.
If you are unsure what size you were pierced at, please contact your piercer for clarification before placing an order.
How can i care for and prolong the life of my jewelry?
To keep your jewelry looking its best, clean it regularly with a gentle, non-abrasive cleanser. Avoid exposing it to harsh chemicals, and store it in a dry, safe place when not in use.
Do you collaborate with influencers or accept brand ambassadors?
Yes! We’re always on the lookout for partners who align with our brand. If you’re interested, send us a message on Instagram or email us at info@morningstarbodyjewelry.com
How can I contact you with other questions?
You can reach out on the contact form on our website, or via email at info@morningstarbodyjewelry.com
Shipping
Below are some common questions about shipping.
Where do you ship from?
All orders ship from Vancouver, which is in British Columbia, Canada.
Where do you ship to?
We currently ship to Canada and The United States.
How soon will my order be shipped?
Orders are shipped within one business day. We believe in fast service so that you get your order as soon as possible.
How much does shipping cost?
Shipping is free if your order is over $60.
For orders under $60, tracked shipping in Canada is $4.99 and shipping to the USA is $7.99
How long does shipping take?
Canadian Orders:
Depending on where you are in Canada, shipping takes between 2-14 days. We ship from Vancouver, BC, local orders will arrive faster.
United States Orders:
Shipping takes 2-10 days. Orders must go through customs, and rarely this can cause delays.
Do i receive a tracking number?
Canadian orders sent using standard $4.99 shipping do not have a tracking number. If you would like a tracking number please select upgraded shipping at checkout.
All orders over $60 have tracking.
All orders to The United States come with tracking.
Returns & Refunds
Below are some of are common questions about returns and refunds.
Do you offer returns or exchanges?
Due to hygiene reasons, we cannot accept returns or exchanges on body jewelry. However, if your item arrives damaged or defective, please reach out to us within 7 days of delivery, and we’ll make it right.
For items which are not body jewelry, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You can take a look at our return and refund policy here.
Why don't you accept returns on body jewelry?
Body jewelry is an intimate product that comes into direct contact with the skin. For hygiene and safety reasons, we cannot accept returns or resell items that have been handled or worn. This policy ensures the safety of both our customers and staff. Thank you for understanding!
Do you offer a warranty?
Yes.Our items come with a 12 month warranty. Simply message us if you have any issues with your order, and we'll make it right.